Who can Help if I'm Having Difficulty with my Child's School?
This webpage tells you what special education facilitators do, who is eligible to receive this service and how to contact your nearest Ministry of Education, National Operations, Student Support Manager for referral on to the special education facilitator nearest where you live.
What special education facilitators do
The emphasis of Special Education Facilitators' work is on finding resolutions where there are difficult situations between caregivers/families and whānau of children with special education needs and the school they attend.
Facilitators are available on an impartial basis to provide information to facilitate and, where appropriate, mediate if difficulties arise. The facilitator will start a problem-solving process which is focused on achieving a consensus among all those involved. The facilitator can also provide information to assist with the understanding and clarification of Ministry of Education policies and guidelines, and roles and responsibilities. Once everybody's issues have been addressed and systems are in place to support educational outcomes, the facilitator's work is complete.
Facilitators also have a role in providing advice to the Ministry about special education issues from their perspective.
Who is this service for
The service is available to family, whānau and schools where there are difficulties in working together to meet a student's special education needs.
It is important that families and whānau talk with their child's teacher and the school principal before approaching a facilitator for assistance. Read our webpage on problem-solving for guidance on discussing issues with your school.
How to get in touch with a facilitator
There are 10 facilitators nationwide and most work part time.
To contact a facilitator: