Success Indicators

45. The aim of the programme in its first years is to encourage sustainable development of offshore delivery modes.  Offshore projects often have long lead-in times before implementation, several years not being uncommon.  This means that it will be difficult to gauge the overall impact of the EEIP on offshore delivery for at least five years (and then there is the issue of attributing the effect of various influences).  That being said there are a range of indicators that can be used — moving from output to outcome focus, some criteria for judging the success of the EEIP are:

a) Projects are: relevant, high quality, on-budget and on time.

b) A network(s) of offshore suppliers is established and sustained, encompassing the majority of offshore providers. Characterised by regular, if not frequent, meetings and communication. Seen as valuable by participants.

c) Information and data services provided are: relevant, accurate, timely and cost effective - receive a high customer satisfaction rating.

d) A high percentage of funded projects lead to implementation and a high percentage of these are successful. It is important to note that innovative activity inevitably involves risks and that some projects won't be as successful as anticipated. Where projects do not lead to implementation, or where implementation is not fully successful it is important that lessons are also drawn from these experiences and the knowledge base of the industry increased.

e) Project volume targets are met.

f) New Zealand's involvement in offshore delivery of education services increases significantly, is successful and is sustained over the next five years. Indicators of this include: the number of programmes and initiatives; number of students; percentage of students relative to total foreign fee-paying student enrolments; and number of institutions. Comparison with international trends will also be an indicator.